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Please feel free to contact us should you have any questions, queries or suggestions, and we would be happy to help.

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Great Notley & Braintree Branch

7 The Square, Great Notley, CM77 7WT

Tel: 01376 341 141
Email: notley@hamiltonpiers.co.uk

Chelmsford & Springfield Branch

4 Torquay Road, Springfield, CM1 6NF

Tel: 01245 269 777
Email: chelmsford@hamiltonpiers.co.uk

Hatfield Peverel, Maldon & Witham Branch

1-3 The Street, Hatfield Peverel, Essex CM3 2DL

Tel : 01245 381 416
Email: hamiltonpiershp@aol.co.uk

Prestige Homes

7 The Square, Great Notley, CM77 7WT

Tel: 01245 956622
Email: prestigehomes@hamiltonpiers.co.uk

Lettings & Property Management Dept.

Email: lettings@hamiltonpiers.co.uk

Tel : 01245 269 777 or 01376 341 141 (Option 2)

 

 

 

 

Our Internal Complaints Procedure

We are committed to providing a professional service to all of our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below. Your Complaint should be sent to the Branch Manager at the relevant branch’s main email address:

Chelmsford & Springfield - chelmsford@hamiltonpiers.co.uk

Great Notley & Braintree – notley@hamiltonpiers.co.uk

Hatfield Peverel, Witham & Maldon – hamiltonpiershp@aol.com

Prestige Homes – prestigehomes@hamiltonpiers.co.uk

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. We will review your file and speak to any members of our team who were involved.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. Should you wish to escalate to this stage then please write to Laurie Tew, Director at laurie@hamiltonpiers.co.uk
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

A:  Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.

T: 01722 333 306       W: www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Contact us

Hamilton Piers
7 The Square
Great Notley
CM77 7WT
Tel: 01376 341141
Email: notley@hamiltonpiers.co.uk

 

Chelmsford Property Centre
4 Torquay Road
Springfield
Chelmsford  CM1 6NF
Tel: 01245 269777
Email: chelmsford@hamiltonpiers.co.uk

 

The Old Post Office
1-3 The Street
Hatfield Peverel
Essex  CM3 2DL
Tel: 01245 381 416
Email: hamiltonpiershp@aol.co.uk​

 

Prestige Homes
7 The Square
Great Notley
CM77 7WT
Tel: 01245 956622
Email: prestigehomes@hamiltonpiers.co.uk

2017 © Hamilton Piers. All rights reserved. Terms and Conditions | Privacy Policy | Cookie Policy
Hamilton Piers (Great Notley) is a trading style of Feldon Associates Ltd Registered in England no. 03527791 Hamilton Piers (Chelmsford) is a trading style of Clearline Associates Ltd. Registered in England no. 09042397 Hamilton Piers (Mid Essex) is a trading style of Homeview Ltd Registered in England no. 10623276